"Very impressed with the service from Fleet Bioprocessing Ltd. and all of the technical advice and support given. We will definitely be using them again in the future "
As a service company, Fleet Bioprocessing Ltd. depend entirely on customer satisfaction for our success, and are proud of the great reputation we have built up over the last twenty years.
We consider the following factors essential in building up a successful customer relationship:
We take great care at the beginning of each project, large or small, to ensure that we really understand the customer’s needs. For a simple conjugation job this may be achieved through phone or e-mail exchanges resulting in a detailed Fleet proposal. For a more complex project such as an immunoassay development, this proposal will typically be accompanied by a Performance Requirements Document (PRD) which formally agrees and records the development targets.
We pride ourselves on high standards of communication to keep the customer updated on progress, to discuss results and to deal efficiently with changes in requirements, unexpected outcomes, etc. For a significant project the communication approach will generally be based on weekly or fortnightly conference calls, plus face-to-face meetings for significant reviews.
It is also essential that project documentation not only meets the relevant quality and regulatory standards, but is provided in a form which is easily assimilated and managed by the customer. For this reason we will often use the customer’s preferred formats and terminology rather than imposing our own system.
Add in Fleet’s world-class quality standards and technical expertise, and we believe we have the framework for a successful collaboration every time!
Analysis of customer feedback surveys revealed the following findings:
Rate Fleet Bioprocessing Ltd. as ‘good’ or ‘excellent’ for the quality of our product.
Rate Fleet Bioprocessing Ltd. as ‘good’ or ‘excellent’ for the timeliness of our delivery.
Rate Fleet Bioprocessing Ltd. as ‘good’ or ‘excellent’ for the attitude of our staff.
Rate Fleet Bioprocessing Ltd. as ‘good' or ‘excellent' for competitiveness of quote.
Rate Fleet Bioprocessing Ltd. below ‘average’ in any of the above categories.
We would love to hear from you if you have any comments on our products or services. Please use our enquiry form here.